Privacy Policy

Last updated: 23 September 2024

Welcome to Asaqeni ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at hello@asaqeni.com.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, participate in activities on the platform, or otherwise contact us.

The personal information we collect may include the following:

Personal Information Provided by You: Name, email address, phone number, company name, job title, and other similar contact data.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument.
Business Information: Information related to your business, such as your business name, industry, and business needs.

How We Use Your Information

We use personal information collected via our platform for a variety of business purposes described below:

To facilitate account creation and logon process.
To send administrative information to you.
To fulfill and manage your orders.
To post testimonials.
To request feedback.
To protect our services.
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm.
To manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send you marketing and promotional communications.

Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

Contact Us

If you have questions or comments about this policy, you may email us at hello@asaqeni.com or by post to:

Asaqeni
[Address to be updated]
Bulawayo, 0000
Zimbabwe

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